Frequently Asked Questions
Q: Why should I choose MARIE JUNE?
When you shop with us, you are not only getting original and unique works of art, you are also supporting an ethical, environmentally friendly, and socially responsible small business! By selling directly to our customers, we are also able to offer high-quality materials and craftsmanship without the traditional markups.
From the initial sketches of our designs to the packaging of your order, we run all aspects of this small business in the heart of Old City, Philadelphia! We also design our own website, photograph our jewelry, and communicate with our customers directly. Take a moment to browse and check out our customer reviews, and you will see our love for our customers and our passion for jewelry!
Q: How is MARIE JUNE ethical and socially responsible?
MARIE JUNE strives to be an ethical small business. We work hard to ensure the manufacturing of our jewelry is free from any questionable practices. We only work with a few hand-selected partners, whom we know to be reputable and ethical, to manufacture our jewelry on a small scale. We ensure our supply chain is responsible and our jewelry is made responsibly. Our team members are paid well and they work in a safe and comfortable work environment. The facilities they work in are compliant with local labor and environmental regulations.
We proudly donate more than 5% of business profit to charitable organizations. We believe all businesses, small or large, have the social responsibility to fight for positive change in the society from which they benefit. We believe we all share the responsibility to fight against poverty, inequality, racism, and the lack of basic welfare & infrastructure. Acceptance, respect, diversity, and equality are some of the most important values in our design studio.
Q: How is MARIE JUNE an eco-friendly brand?
We are continuously finding ways to reduce our impact on the environment during our day-to-day operations and manufacturing processes. From recycling all scrap materials (metals, paper, packaging & mailing materials, and even ink cartridges), to selecting recycled or recyclable materials where possible, we try our best to do our part for our planet.
When it comes to production, our partners adopt eco-friendly practices that may include using responsibly sourced materials, using recycled metals where possible, implementing efficient waste management systems, and reducing water & energy usage.
We are always learning. Please feel free to email us with any suggestions you may have! Some of our current goals include transitioning to 100% recyclable packaging materials and using more recycled metals.
Q: What is the Processing time and Shipping time?
Order Processing Time:
- All designs (2-3 business days, prior to shipping)
- Orders ship from - Philadelphia, PA 19106 USA
Shipping Rates (United States):
- Free - Standard Insured USPS Shipping (2 - 4 days)
- Calculated at Checkout - USPS Priority (2 - 3 days)
- Calculated at Checkout - UPS Shipping (1 - 3 days)
Shipping Rates (International):
- Free - Orders over 179 USD - Standard Insured Shipping (6 - 20 days)
- 6 USD - International Standard Insured Shipping (6 - 20 days)
- Calculated at Checkout - Express Insured Shipping (2 - 6 days)
- To Customers Outside the United States: Although most international customers are not charged any additional customs fees in most cases, we cannot guarantee you may or may not be charged any customs taxes or duties. These charges are determined by country-specific policies and must be paid by the recipient. Sometimes international shipments may experience delays outside of our control. In rare cases, a delayed international shipment may take up to 6 weeks to reach its destination. We guarantee a refund or replacement if you do not receive your international order within 6 weeks from the time of shipping.
Q: Do you offer free exchanges or returns?
Rest assured that your purchase is 100% satisfaction guaranteed and 100% risk-free. Customers may start a return or exchange request up to 14 days after the day of delivery. After the 14-day return window, MARIE JUNE offers a 60-day warranty against any manufacturing defects. Returns are easy and risk-free. US customers are also eligible for free return or exchange shipping labels. International customers are eligible for low-cost shipping but will be responsible for return shipping unless your products arrive defective.
Q: Where can I see past customer reviews?
Check out all the lovely 5-star reviews from our past customers by clicking the link below. We have received over 3600 5-star reviews and have a 5-star review rate of 96%!
Q: What comes with my order? Is my jewelry gift ready?
All MARIE JUNE jewelry will arrive in an exquisite gift box and will come gift-ready. If you have special instructions, please leave a note at Checkout by clicking on the button "Add a note to your order". Your order will also come with a high-quality jewelry storage pouch for each item, a jewelry polishing cloth, as well as a pamphlet with jewelry care and customer service information.
Q: What warranties do you offer?
Customers may start a return or exchange request, for any reason, up to 14 days after the day of delivery. Returns are easy and risk-free. US customers are also eligible for free return or exchange shipping labels. After the 14-day return window, MARIE JUNE offers a 60-day warranty against any manufacturing defects. This may include but is not limited to, flaws, defects, loosened pearls or gems, defective gold-plating, premature failures of earring posts, etc. Your warranty does not include damage caused by everyday wear and tear, by accident, normal metal oxidation; or through misuse or damage due to abuse and neglect. If you feel that your jewelry requires repair due to a manufacturing defect, please contact us at email@example.com with a description and photographs of the issue. We are here to help!
Q: My skin/ears are sensitive, is your jewelry hypoallergenic?
Our jewelry is hypoallergenic and perfect for anyone with sensitive skin. Our hypoallergenic jewelry is made to minimize the risk of an allergic reaction, using high-grade materials such as Sterling Silver and real Gold. Sterling Silver is 92.5% pure silver with 7.5% other alloys added for the strength of the finished product. Our silver metal blend is made without any nickel. Sterling Silver is widely considered one of the safest to wear for sensitive skin. Our gold layer is made of high-quality 24k Gold, 18k Gold, or 14k Rose Gold. Gold is also one of the safest metals for sensitive skin.
Q: How is MARIE JUNE jewelry made?
Most of our designs are made using a complex 3D-printing process combined with traditional mold-making and lost wax casting techniques.
First, we prepare our design file with 3D digital modeling programs. Our design is subsequently 3D-printed in a wax-like material by a specialized 3D printer. Once the 3D print is finished and carefully cleaned up, liquid plaster is poured around the wax model to form a mold. After the plaster hardens, the wax within the plaster is melted away, and the choice of metal is poured into the cavity of the mold. After the plaster is washed away, the jewelry is then thoroughly cleaned and hand-polished to perfection. Lastly, we perform final finishing and quality control before packaging the jewelry in a gift box!
Q: Can you tell me more about the materials of the jewelry?
A detailed description of the materials used for each design is located at the bottom of each design's respective product page. We always strive to use the best materials that are available at the current price point of our designs. By selling directly to our customers, we are able to offer high-quality materials without the traditional markups.
Most of our designs are made in 925 Sterling Silver and coated with a thick layer of real 24k Yellow Gold to 2.5 Microns thickness (such designs are called Gold Vermeil designs). Sterling Silver is a premium alloy of silver containing 92.5% by weight of pure silver and 7.5% by weight of other alloys added for the strength of the finished product. Our Gold Vermeil designs are coated with a thick layer of real 24k Gold to a thickness that is 10x thicker than the average gold-plated jewelry. Gold Vermeil jewelry is the next best option after the expensive solid gold jewelry.
Q: Where are you located? Do you have a brick-and-mortar store?
Q: How do I size my fingers?
Please click to print out the attached ring sizing chart on 8.5x11 paper without any scaling and adjustment to the image. Follow the illustrated instructions on the sizing chart to measure your ring size.
Q: Can you change my address or order after it has been placed?
Please contact Customer Service firstname.lastname@example.org immediately if you have questions about changing or canceling your order. We will try our best to accommodate your request as long as the order hasn’t shipped.
Q: Do you accept custom orders?
Yes, we accept commissions for custom orders! Click this link to view our project requirements.
Please feel free to email email@example.com and we are more than happy to review your request and answer any questions.
Q: Tracking shows Returned to Sender due to insufficient address, what should I do?
Please contact Customer Service firstname.lastname@example.org. Once we receive the returned package, we are happy to send it out again.
Q: Tracking shows delivered, but I don’t have the package.
If the tracking system says your package is delivered, but you don't see it, please take the time to look around and check all possible areas where mail could have been dropped off. For example, check with your building office, check with your neighbors, check behind or underneath any objects where mail could have been dropped off, etc. In some cases, the package may show as 'delivered' but could take an additional 48-72 hours to arrive. Please also review and confirm whether or not the address provided for the order is accurate.
If you are still unable to locate the package, you are advised to visit your local post office (which should be the one that regularly delivers mail to your specific address) and ask for an update by providing the tracking number. Missing packages are often found in this step. If you are still unable to locate your missing package after following these steps, please contact us.