Frequently Asked Questions - Marie June Jewelry

Frequently Asked Questions

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When you shop with us, you are not only getting original and unique works of art, you are also supporting an ethical, environmentally friendly, and socially responsible small business! By selling directly to our customers, we are also able to offer high-quality materials and craftsmanship without the traditional markups.   

From the initial sketches of our designs to the packaging of your order, we run all aspects of this small business in the heart of Old City, Philadelphia! We also design our own website, photograph our jewelry, and communicate with our customers directly. Take a moment to browse and check out our customer reviews, and you will see our love for our customers and our passion for jewelry! 

MARIE JUNE strives to be an ethical small business. We work hard to ensure the manufacturing of our jewelry is free from any questionable practices. We only work with a few hand selected partners, whom we know to be reputable and ethical, to manufacture our jewelry on a small scale. We ensure our supply chain is responsible and our jewelry is made responsibly. Our team members are paid well and they work in a safe and comfortable work environment. The facilities they work in are compliant with local labor and environmental regulations.

We proudly donate more than 5% of business profit to charitable organizations. We believe all businesses, small or large, have the social responsibility to fight for positive change in the society from which they benefit. We believe we all share the responsibility to fight against poverty, inequality, racism, and the lack of basic welfare & infrastructure. Acceptance, respect, diversity, and equality are some of the most important values to our design studio.

We are continuously finding ways to reduce our impact on the environment during our day-to-day operations and manufacturing processes. From recycling all scrap materials (metals, paper, packaging & mailing materials, and even ink cartridges), to selecting recycled or recyclable materials where possible, we try our best to do our part for our planet.

When it comes to production, our partners adopt eco-friendly practices that may include using responsibly sourced materials, using recycled metals where possible, implementing efficient waste management systems, and reducing water & energy usage.

We are always learning. Please feel free to email us with any suggestions you may have! Some of our current goals include transitioning to 100% recyclable packaging materials and using more recycled metals.

Most of our designs are made using a complex 3D-printing process combined with traditional mold-making and lost wax casting techniques.

First, we prepare our design file with 3D digital modeling programs. Our design is subsequently 3D-printed in a wax-like material by a specialized 3D printer. Once the 3D print is finished and carefully cleaned up, liquid plaster is poured around the wax model to form a mold. After the plaster hardens, the wax within the plaster is melted away, and the choice of metal is poured into the cavity of the mold. After the plaster is washed away, the jewelry is then thoroughly cleaned and hand-polished to perfection. Lastly, we perform final finishing and quality control before packaging the jewelry in a gift box!

Check out all the lovely 5-star reviews from our past customers by clicking the links below. Did I mention that we have received over 1,500 5-star reviews and have a 5-star review rate of 95%? All thanks to our wonderful customers! 

Click here to be directed to Customer Reviews

Click here to be directed to our Etsy Customer Reviews

All MARIE JUNE jewelry will arrive in an exquisite gift box and will come gift-ready. If you have special instructions, please leave a note at Checkout by clicking on the button "Add a note to your order". Your order will also come with a high-quality jewelry storage pouch for each item, a jewelry polishing cloth, as well as a pamphlet with jewelry care and customer service information. 

Customers may start a return or exchange request, for any reason, up to 14 days after the day of delivery. Returns are easy and risk-free. US customers are also eligible for free return or exchange shipping labels. After the 14-day return window, MARIE JUNE offers a 60-day warranty against any manufacturing defects. This may include but is not limited to, flaws, defects, loosened pearls or gems, defective gold-plating, premature failures of earring posts, etc. Your warranty does not include damage caused by everyday wear and tear, by accident, normal metal oxidation; or through misuse or damage due to abuse and neglect. If you feel that your jewelry requires repair due to a manufacturing defect, please contact us at with a description and photographs of the issue. We are here to help!

A detailed description of the materials used for each design is located at the bottom of each design's respective product page. We always strive to use the best materials that are available at the current price point of our designs. By selling directly to our customers, we are able to offer high-quality materials without the traditional markups.  

Most of our designs are made in 925 Sterling Silver and coated with a thick layer of real 24k Yellow Gold to 2.5 Microns thickness (such designs are called Gold Vermeil designs). Sterling Silver is a premium alloy of silver containing 92.5% by weight of pure silver and 7.5% by weight of other alloys added for strength of the finished product. Our Gold Vermeil designs are coated with a thick layer of real 24k Gold to a thickness that is 10x thicker than the average gold-plated jewelry. Gold Vermeil jewelry is the next best option after the expensive solid gold jewelry.

Our jewelry is hypoallergenic and perfect for anyone with sensitive skin. Our hypoallergenic jewelry is made to minimize the risk of an allergic reaction, using high-grade materials such as Sterling Silver and real Gold. Sterling Silver is 92.5% pure silver with 7.5% other alloys added for the strength of the finished product. Our silver metal blend is made without any nickel. Sterling Silver is widely considered one of the safest to wear for sensitive skin. Our gold layer is made of high-quality 24k Gold, 18k Gold, or 14k Rose Gold. Gold is also one of the safest metals for sensitive skin. 

A discount code can be added at the final Checkout page. You may only use one discount code at a time.

MARIE JUNE is an online-exclusive jewelry design studio located in Old City, Philadelphia. While we do not have a showroom or brick-and-mortar store just yet, we do stock with several retail partners, such as the Wolf and Badger stores in NYC and Los Angeles, where you can see and try on our designs in person!

*Returns are easy and risk-free! US customers are eligible for free return or exchange shipping labels up to 14 days after delivery. We proudly offset 100% of carbon emissions from shipping through Shopify's Offset Program. Did you know that we also donate more than 5% of business profit to charitable organizations? All thanks to your generous support!

Order processing time:

  • All designs (2-4 business days, unless noted otherwise) 

Shipping rates (US Domestic):

  • Free - United States First Class Shipping (3 - 5 days) 

  • 4 USD - United States Priority Shipping (2 - 4 days) 

  • Calculated at Checkout - Express Shipping (1 - 3 days) 

Shipping rates (International):

  • Free - Orders over 199 USD - First Class Shipping (6 - 18 days) 

  • 8 USD - International First Class Shipping (6 - 18 days) 

  • Calculated at Checkout - Express Shipping (2 - 6 days) 

To Oceania, Asia, and Africa Customers: Due to COVID-19 restrictions, International First Class Shipping has been suspended for most Oceania, Asia, and Africa countries. The only shipping option is Express Shipping (UPS or DHL, 2 - 6 days, calculated at checkout). 

To International Customers: Any customs or import duties are charged once the parcel reaches its destination country. Unfortunately, we cannot guarantee you may or may not be charged any customs taxes or duties. These charges are regulated by your country-specific policies and must be paid by the parcel recipient. Kindly note that COVID-19 has resulted in disruption in international airfreight movements. Some international shipments may be delayed. In rare cases, a delayed international shipment may take up to 6 weeks to reach its destination. We guarantee a refund or replacement if you do not receive your international shipment within 6 weeks from the time of shipping. 

Rest assured that your purchase is 100% ​satisfaction guaranteed and 100% risk-free. Customers may start a return or exchange request up to 14 days after the day of delivery. After the 14-day return window, MARIE JUNE offers a 60-day warranty against any manufacturing defects. Returns are easy and risk-free. US customers are also eligible for free return or exchange shipping labels. International customers are eligible for low-cost shipping, but will be responsible for return shipping unless your products arrive defective.

Click here to see our Return Policies

Any customs or import duties are charged once the parcel reaches its destination country. These charges are regulated by your country's policies and must be paid by the recipient of the parcel. We cannot guarantee that you will or will not be charged any customs taxes or duties. Please check your country-specific policies and regulations for further information. This applies only to international orders.

Please click to print out the attached ring sizing chart on an 8.5x11 paper without any scaling and adjustment to the image.

Please contact Customer Service immediately if you have questions about changing or canceling your order. We will try our best to accommodate your request as long as the order hasn’t shipped. 

As long as we have your earrings in stock, We are more than happy to offer a single one as a replacement. You may place a new order for the earrings as you normally would. Leave a note at checkout to let us know you are looking for a single earring as a replacement. Upon receiving the order, one of our team members will refund 50% of the purchase price and send out one single earring as a replacement. 

To properly store your jewelry when not in use, you should store your jewelry in the provided jewelry pouch, and then place the jewelry pouch in your jewelry box. Doing so will protect and improve the quality and life of your jewelry. Please remember to always avoid coming into contact with anything abrasive, and to always store your jewelry in a dry and cool location.

To clean your jewelry, first, gently clean off any dust and debris on the surface with soap and water, then dry with a soft cloth, and finally give your jewelry a gentle polish with your polishing cloth to bring the shine back. Each design is paired with an effective jewelry polishing cloth. However, please note that over-polishing or harshly polishing your jewelry may damage the jewelry surface. Your polishing cloth is to be used gently and sparingly. Please also avoid over-washing or submerging your jewelry in water. 

Click here to see a full list of jewelry care suggestions

Due to a high volume of requests, we are usually unable to accommodate custom orders. However, please feel free to email and we are more than happy to review your request and answer any questions. 

Please contact Customer Service Once we receive the returned package, we are happy to send it out again. 

If the tracking system says your package is delivered, but you don't see it, please take the time to look around and check all possible areas where mail could have been dropped off. For example, check with your leasing office, check with your neighbors, check behind or underneath any decoration, etc. In some cases, the package may show as 'delivered' but could take an additional 24-48 hours to arrive. Please review and confirm whether or not the address provided for the order is accurate. 

If you are still unable to locate the package, you are advised to visit your local post office (should be the one that delivers mail to your specific address) and ask for an investigation by providing the tracking number. Missing packages are often found in this step. Kindly understand that sellers are only responsible for making sure a package gets delivered to the address provided. For likely lost or stolen items, as a gesture of goodwill, our shop policy allows customers in such cases to purchase a replacement at a 50% discount if the successfully delivered package cannot be located in the end.

MARIE JANE is currently required to collect sales tax in the state of Pennsylvania in the U.S. Sales tax will be automatically applied to Pennsylvania orders based on applicable laws. Customers shall be responsible for compliance with applicable laws and regulations, for orders which we do not collect sales tax, regarding payment of all use taxes, duties and other taxes and the declaration of goods in their state or country of residence.

We offer payment plan services such as Shop Pay Installments, Affirm Buy Now Pay Later, and Afterpay.